Outback Hobbies is committed to providing excellent customer service and ensuring customer satisfaction. If you are not satisfied with any product received, please contact us so we can work with you to resolve the issue as soon as possible.

Under the Australian Consumer Law, you are entitled to return a product and obtain a replacement, refund, or store credit under certain conditions. We strongly recommend that you contact us before returning any items.

Incorrect or Damaged Item Received

If Outback Hobbies has mistakenly sent you an item that is different from what you ordered or if the item is damaged during delivery, please contact us at sales@outbackhobbies.com.au. We will do our best to have the incorrect item returned as soon as possible and the correct item sent out to you. However, you need to advise us as soon as possible to ensure a speedy resolution. 

Faulty Product

If a product is defective, please contact us as soon as you become aware of the issue. A repair, replacement, or refund will be organized, and we will generally consult with the manufacturer or supplier before proceeding with any product return requests.

If a repair cannot be made, then we will replace the item, or a refund will be offered.

Change-of-Mind or Incorrect Choice

Order has not been dispatched:

We are happy to refund your order in full, however, any special order products and back order products are non-refundable.  

Order has been dispatched:

If you change your mind or purchase an incorrect item, Outback Hobbies offers up to 30 days from the time of delivery to return the product at your own cost for an exchange or store credit.

Please contact us via our website chat function if you are considering returning an item. The items must be returned in their original, undamaged condition, in the original packaging before an exchange or store credit can be made for the value of the item. Once the returned item is received, it will be assessed to ensure it is accepted. 

If the item isn't in the full resalable original condition, a restocking fee may be applied based on the assessment or rejected.

 Incorrect listing description/image: 

At Outback Hobbies, we strive for utmost accuracy in our product images and information. However, we acknowledge that errors may occur from time to time. In the event of any discrepancies or inaccuracies, we are committed to rectifying the situation promptly and efficiently. Our dedicated team will work closely with you, our valued customer, to find a suitable resolution.

It is essential to note that Outback Hobbies cannot be held liable for any incorrect information or imagery provided to us by our suppliers and manufacturers. As a retailer, we rely on the data and images provided by our partners and do our best to validate and verify the details. Despite our efforts, unforeseen mistakes may arise, and we appreciate your understanding in such instances.

Rest assured that our top priority is your satisfaction and ensuring a seamless shopping experience. We are here to address any concerns and ensure you have the best possible experience with us. Your trust in Outback Hobbies is invaluable to us, and we are committed to maintaining the highest standards of transparency and customer service.

If you encounter any discrepancies or have any questions, please do not hesitate to reach out to our customer support team. We are always ready to assist and make your shopping experience with Outback Hobbies a positive and enjoyable one.

Pre-Orders:

When you place a Pre-Order with Outback Hobbies, it means we're working to source the product within a timeframe of approximately 6 months unless a date is listed. 

This timeframe serves as a guide and is not guaranteed. If you have any questions or concerns about Pre-Order details, such as estimated arrival times or bulk pricing, please don't hesitate to contact us for clarification.

While we strive for accuracy, Pre-Orders do not guarantee final pricing due to external factors beyond our control that may arise once we've submitted our import order to suppliers. Changes in pricing will not affect existing paid customers. 

Due to the nature of Pre Orders, change of mind, reasonable time frame and incorrect purchase selection are non refundable.

Should you change your mind, we can convert your order's value into store credit. Your understanding and cooperation are appreciated.

Back-Orders:

A Back-Order is essentially the same as Pre-Order, the difference is how the order is placed. Back-Order is a status we use for your order in the event that the item ordered is not available from our suppliers in a reasonable time-frame set out in our Shipping and Delivery page.

It's essential to note that once you, as our customer, accept the Back-Order status, change of mind, reasonable time frame and incorrect purchase selection are non refundable.  Your understanding and cooperation in these matters are greatly appreciated.

Out of stock/discontinued items, and additional Back-Order information: 

When you make a purchase with Outback Hobbies, as our valued customer, you enter into an agreement to abide by the following terms and conditions. In the event of discrepancies including, but not limited to, incorrect listing prices, product unavailability, or discontinuation, we commit to resolving the issue efficiently and to your satisfaction, with minimal disruption to the dispatch of goods. 

Returns Policy summary

• If a product is deemed faulty and needs to be returned, Outback Hobbies will provide a Postage Paid label or specified otherwise at our discretion.
• For any change-of-mind or incorrectly chosen purchases, the cost of return postage will be incurred by the customer.
• Australian Consumer Law entitles customers to return products and receive a replacement, refund, or store credit under certain conditions.